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Call us for all your car needs! 813-229-1265

NAPA

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • ASE (Automotive Service Excellence)
  • Jasper
  • NAPA
  • Car Care Aware

Testimonials

  • This place is the best in the Bay area. They can fix anything!
    -Lisa H.

  • Honest, Fair, and great quality service. Been going there for years. Very knowledgeable staff and great family owned business.
    -James H.

  • They are the best on the Bay!
    -Prescious D.

  • Won't sell you something you don't need.
    -Jonathan M.

  • I find Greg to be a knowledgeable and straightforward guy with no inclination to rip off his customers. He offers a warranty on his work (inquire with him for specifics) and unlike other mechanics I have dealt with, he actually honors the warranty without a hassle or undue grief.
    -Eric J.

  • Greg Bailey is the best mechanic I have ever used. Honest, contentious and a straight up nice guy. Greg will take care of your car.
    -Tripp W.

  • Volkswagen experts!
    -William H.

  • Greg was recommended by my mom after he worked on her Infiniti. My a/c went out in my Subaru Outback & he fixed it quickly & reasonably! My new Subaru mechanic!
    -Angela G.

  • I have been using Greg Bailey auto for 15 years. He has been more than fair and I would recommend him to my mother. We operate Robertson Billiard Supplies in Tampa.
    -Steve R.

  • Great mechanic, good guy, knows his stuff. Only guy who will work on my cars
    -John J.

  • Greg has been the best mechanic ever! He has saved our cars by prolonging their lifespan since he was in high school, and so was I! My family has followed him from the downtown location to his present shop. He has done everything for our cars to include rebuilding the engines for my Mother's VW Bug a few times! Greg is now working on my daughter's Mazda, keeping it going. He is very honest and a superb artisan. Greg loves what he does! Overall, he is a good man and a decent person who has an intact moral compass. So many places will rip you off. With Greg this has never been the case...
    -Julie S.

  • Greg is the most straight forward honest mechanic in Tampa. I recommend him to all my friends with foreign cars, especially German makes. He keeps my 2006 VW Toureg going like new, always quick service for the best price in town. I have shopped around and no one beats his prices, from big jobs to an oil change. And he is very knowledgeable. He can figure out issues very quickly and get it done right the first time. Can't say enough good things about this man and his establishment. Thank you, Greg!!!
    -Janey A.